Frequently Asked Questions

Everything you need to know before ordering from Chasse Pêche Prestige.

📦 Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal. All payments are secure and encrypted. Your banking information is never stored on our server.

Can I modify or cancel my order after placing it?
You have a 24-hour window after your purchase to contact us and request a modification or cancellation. After this period, the order is sent to the supplier and can no longer be modified.

Do I receive an order confirmation?
Yes. A confirmation email is automatically sent to you within minutes of your purchase. Check your spam folder if you do not receive it.

🚚 Delivery

Do you deliver everywhere in Quebec and Canada?
Yes, we deliver everywhere in Canada, including all provinces and territories. Delivery in Quebec is our priority and our delivery times there are optimized.

What are the delivery times?
Delivery times vary between 7 and 18 business days depending on your region and the product ordered. A tracking number will be sent to you by email as soon as your order is shipped.

Is delivery free?
We offer free shipping on all orders of $75 or more. For smaller orders, shipping fees calculated according to your address apply at checkout.

Can I track my order?
Absolutely. As soon as your order is shipped, you will receive an email containing your tracking number. You will be able to track your package in real-time directly from the provided link.

🔄 Returns & Refunds

What is your return policy?
You have 30 days from receipt of your order to initiate a return. The product must be in its original, unused condition and in its original packaging.

How do I initiate a return?
Contact us by email with your order number and the reason for the return. Our team will guide you through the process within 48 hours.

When will I receive my refund?
Once the return is received and inspected, the refund will be processed within 5 to 10 business days to your original payment method.

What should I do if my product arrived damaged?
Take photos of the product and packaging upon receipt, then contact us immediately. We will send you a replacement free of charge as soon as possible.

🎣 Products

Are your products professional quality?
Yes. Each product in our collection is carefully selected according to strict criteria for durability, performance, and finish. We only list products that we confidently recommend.

Are products available in multiple colors or sizes?
Most of our products are available in multiple variations. Available options are displayed directly on the product page. If a variation is out of stock, it will be clearly indicated.

Do you restock out-of-stock products?
We do our best to keep our popular products in stock. Use the "Notify Me" feature on the product page to be notified as soon as an item is back in stock.

💬 Customer Service

How can I contact you?
You can reach us by email. Our team responds within 24 to 48 hours, Monday to Friday.

Do you have a live chat service?
A chat service is available directly on our store during business hours. Look for the message icon at the bottom right of your screen.